We want LifeScope to earn its place in your life. If it doesn't, leaving should be easy and fair. This page explains how. Nothing is charged during early access; this is how it works once paid plans open.
You can cancel any time, from Settings once paid plans open, or by emailing support@lifescope.co.nz. You don't need to give a reason.
When you cancel, your plan stops renewing. You keep your paid features until the end of the period you've paid for. After that your account moves to the Free plan. Your data stays, and you can ask us for a copy of it or delete it whenever you like.
Deleting your account also cancels your subscription.
The Plus trial lasts 48 hours. We take your card details when you start, but we don't charge you during the trial.
Changed your mind? Ask within 14 days of a charge and we'll refund it in full. No questions asked. This applies to your first payment and to every renewal.
We email you 30 days before your plan renews, with the date, the price and how to cancel.
After 14 days, we don't give change-of-mind refunds for the rest of that year. You keep full access until the year ends. This doesn't affect your rights under the law (see below).
Cancel any time. You keep access until the end of the month you've paid for. We don't refund part-months.
We send you a reminder at least every 6 months with your plan, its price and how to cancel.
A founder place is one payment for everything in Pro for as long as LifeScope runs.
Some Pro features are still being built. The pricing page marks each one Coming.
If a feature that was marked Coming when you bought Pro isn't live within 12 months of your first Pro payment, you can choose:
If you claimed an early-bird price, you keep it for as long as your subscription continues without a break, even if our prices go up.
If your subscription ends, the early-bird price ends with it. A subscription ends when a cancelled plan reaches the end of its paid period, when we refund it, or when a payment fails and isn't put right within 14 days. If you cancel and then change your mind before the period ends, you keep the early-bird price.
If the price of your plan goes up, we email you 30 days before it applies to you, with the new price and how to cancel. Early-bird and founder prices are not affected.
Nothing in this policy limits your rights under the law where you live. That includes the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 in New Zealand, the Australian Consumer Law, and the consumer laws of your US state.
If LifeScope doesn't work as it should, you may be entitled to a fix, a refund or compensation, whatever the time limits on this page say. Tell us and we'll put it right.
Email support@lifescope.co.nz from the address on your account, and tell us which payment it's for.
If you have a problem with a charge, please contact us first. It's usually faster than a card dispute. Your right to dispute a charge with your bank is not affected.
Refunds are for people who tried LifeScope in good faith. If someone repeatedly buys and refunds, we may decline further change-of-mind refunds. This never affects rights under the law.
Email support@lifescope.co.nz. LifeScope is based in New Zealand.